Shipping Policy

Free Shipping
We are glad to bring our customers great value and service. Free shipping for orders over $34.99.
Our current order processing time is 1-2 days (excluding weekends).
We are proud to offer international shipping services.However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Please Note:
* If you have any questions, you can contact us. We will actively help you to deal with the problem.
* After payment is received, dtbettermfg will begin processing your order. Your item will be ready for shipment in approximately 1-2 business days.
* If you have any shipping issues, please contact us. Please note: We only process orders during normal business hours Monday through Friday. Due to the end of the year online shopping season, shipping may be delayed.
* Address change request is acceptable within 24 hours after placing an order. We do not have after-sales service for overdue address change requests. Sorry for any inconveniences caused to you.
* Any change of address request made after more than two days of placing the order will not be accepted, and we will not provide any after-sales service for such cases.
* If the logistics time is increased and the delivery date is delayed due to customs inspection, it is a force majeure situation and is not within our 7-14 days shipping time frame!
* If a second delivery is required due to logistics or recipient-related reasons, the processing time is approximately 7-60 days, with variations depending on local logistics conditions. During the redelivery period, we will not provide any refunds or replacements. We do not accept returns or refunds resulting from redeliveries
International Shipping
We choose to use Cloud Express and DHL Express as our shipping method. We process orders between Monday and Friday. Orders will be processed within 1-5 business days of ordering and shipped from our warehouse in China within 24-48 hours of the processing date.
During peak periods (Halloween, Cyber Monday/Black Friday, Christmas and New Year), please allow up to 3-7 business days for shipping as we are very busy during these times.
For the cross-border transportation, there is a certain probability that customs clearance check and transporters connection will take a long time, we will refund and reissue the goods if the logistics is not updated within 45 days after delivery. Thank you for your understanding and cooperation.

Logistics Inquiry
You can check the status of your shipment by using the waybill number and website you have obtained
The following is https://www.17track.net/en
Delivery time is 10-20 business days, depending on your distance (no deliveries on Sundays or holidays) and your chosen logistics (if you have the required logistics, contact us at dtbettermfg@hotmail.com). U.S. military addresses and Russia may take longer to receive shipments.
Due to different international customs processes, dtbettermfg is not responsible for any packages shipped via this method once they leave our warehouse. We may also choose to use a different shipping method depending on the total value of your order, which will require a signature at the time of receipt. If you would like to ensure that we deliver your international package to your doorstep and provide tracking confirmation, you can request this directly to customer service at dtbettermfg@hotmail.com.

Tracking Information
You will receive an email with a tracking number once your order is shipped.For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at dtbettermfg@hotmail.com.
Note: Figures, electric products, DIY products, and oversized blind box products are not eligible for shipping.

Will My Items Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Lost/Missing Packages
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

About Customs Duties
The customer is responsible for any customs duties incurred for shipping.
About the address
Please fill in your order address carefully and confirm it. Especially the detailed address (house number, suite, P.O. Box, house code, etc.) affects the final delivery of local logistics. We are not responsible for undeliverable or lost items due to wrong address.
About the Packaging
We take great care with all items and ensure that the product and packaging are in good condition before shipping. Once we ship, we are no longer responsible, and we are not responsible for any damage that may occur during shipping (parcel packages, toy packages, etc. due to shipping). We can help you by submitting a claim, but there is no guarantee that a result will be achieved. Ultimately, you will need to request pre-shipment Package Protection.
If you are concerned about a lost package or a damaged statue inside, dtbettermfg will provide a resend service once you have purchased Package Protection with your order. Blind boxes, toys and collectibles are final, but if you open the box and find a defective product, please send us a photo and we will help you get a new toy, but we cannot guarantee you will receive the same blind box. For more details please see our Return / Exchange Policy

Contact Information
Phone/WhatsApp: +852 68120606 (Hong Kong working days)
Service Email: dtbettermfg@hotmail.com